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Shipping and Delivery Information
At MDA we partner with leading delivery services to ensure your orders arrive safely and on time. Below, find key details for shipments to the UK, EU, and USA.
UK & EU Deliveries
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Trusted Delivery Partners
We work with reliable services, including Royal Mail, DHL, UPS, and GLS Parcel Services, to provide efficient shipping across the UK and Europe. Options for standard and express delivery are available. -
Customs and VAT Guidance
For shipments within the UK and EU, refer to the UK Government Customs Guidance to ensure compliance with customs and VAT regulations.
USA Deliveries
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Shipping Options
Our USA orders are handled by trusted couriers like DHL, UPS, and USPS. Delivery options include standard and express services, with estimated delivery times provided during checkout. -
Customs and Import Duties
Shipments to the USA may be subject to customs duties and taxes. For more information, visit the U.S. Customsand Border Protection.
Track Your Order
Tracking details will be provided upon dispatch, allowing you to monitor your shipment via the courier’s website.
If you have further questions or require assistance, please contact us at mda@massimodascenzo.com.
Please Note:
We are not responsible for delays caused by customs procedures, natural disasters, strikes/delays in air/ground transportation, or transfers from international mail carriers.
Return & Exchange Policy
All Massimo D’Ascenzo items are pre-ordered and made-to-order, reflecting our commitment to bespoke craftsmanship. Due to the handmade nature of each piece, a minimum waiting time of 3 months applies.
Once your order is ready, it will be shipped via Premium Express to ensure safe and fast delivery. A signature will be required upon delivery for all orders.
Contact Us
If you have any further questions about shipping or returns, please contact MDA Client Services through our Contact Us page.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
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